Customer Service
Monday to Friday
Please allow up 30 hours for Response
(admin@scrapmall.com ou catiascunha@gmail.com)
Monday to Friday
Please allow up 30 hours for Response
(admin@scrapmall.com ou catiascunha@gmail.com)
Please Note: At ScrapMall.com we understand that occasionally technical difficulties may make your digital files inaccessible and we want to help whenever possible. The following are our policies regarding the resetting of downloads. After the initial 10 days window to download your files, orders will be reset upon request only, once per customer. We do not reset orders older than 45 days old and very large reset requests may be subject to a small convenience fee (30% of your order). Understand that when you buy a product in a store and you lose it, the store will not return the product in question.